Key Responsibilities

• Serve as the system administrator for the Salesforce environment with 40+ users
• Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks.
• Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate
• Automate processes using Salesforce tools such as process builder, flow automation, and validation rules.
• Manage Salesforce integrations – those not handled by a Salesforce Developer or Consultant/Partner.
• Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, document merge, and more.
• Train new users and grow the Salesforce skill set across the organization.
• Document customizations made in Salesforce.
• Plan ahead for upgrades, seasonal releases and long term projects.
• Minimum one year of experience as a Salesforce administrator.
 
Required Skills
• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests.
• Creative and analytical thinker with strong problem-solving skills. 
• Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization.
• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
• Ability to assess the impact of new requirements on Salesforce and other integrated systems.